Return Policy
We hope that you are absolutely satisfied with your purchase from us. However, if you do wish to return any products, you can find our Return Policy below.
Order Cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Damaged or Missing Item(s)
If you receive an item that arrives damaged or missing parts, please send an email to support@stunahome.com describing the damage and include photos of the product box it arrived in if the box is crushed or dented. We will respond within 48 hours (business days) and tell you whether we are sending a replacement, offering a refund.
Returns
We offer free exchanges and return. (provided the shoes are not used) All order issues must be reported to us within 30 days of delivery. Unless the product description states otherwise, you can return any item purchased through stunahome after 30 days of delivery. After your return request is approved, you retrieve the email from the customer service representative, which will tell you a return label.
1.When you remove the item from the package, leave everything else in the box and store it somewhere out of the way until you're sure you're keeping it. You may need to return the item in its original packaging, so all the materials and packaging will be there waiting for you if you decide to send it back.
2.Please provide a clear photo of the returned product when contacting us by email, clearly showing the front, side and bottom of the whole product. The information you provide can solve the problem faster.
3.Wait for a return label from customer service
Attention please: For all returns, please contact us by email first. Returns that do not contact us in advance will not be processed.
Special Offer products do not enjoy free return and exchange service (Products with the word "sale" before the title are all special offers)
Exchanges
Defective items or items shipped in error are returnable with shipping on us! We will always do our best to provide exchanges or replacements when requested, but due to the deep discounts we offer, we cannot guarantee that inventory will be available. You can email us at support@stunahome.com to submit your request!
Shipping Costs
We offer a free exchange service for shoes that do not fit. This means that you do not have to pay the return shipping fee, but you are responsible for ensuring that the return transportation is safe. For detailed return process, please email us. Email: support@stunahome.com
Refunds
Once returns are received they will be inspected and processed within 3-5 business days. When your return processing is complete we will issue your refund back to your original payment method. Refunds generally process within 5-7 business days depending on your bank or financial institution.
Contacts
If you need any further information, please just get in touch with us at our support email – we’re here to help.
Email: support@stunahome.com
