Delivery/Cancel order  Stunahome.com

Delivery/Cancel order

Customers say this fits true to size
Free return and exchange

Price

£199,998.99 £99,999.00

Quantity

Product was out of stock.

General

Where do we ship from?

All Stunahome products are shipped from China with an average delivery time of 10-15 days. If you don't see our delivery time when you place your order and are not willing to wait 10-15 days for delivery, please contact us. We will be more than happy to send you a full refund. (Only for orders with items not shipped)

Can my order be delivered within a week?

We stock our items in China to cut cost and we transfer the profit back to our valued customers. Therefore, the orders cannot be delivered in the UK within a week. If you are willing to wait, you get a nice pair of shoes at a very competitive price :)

How can I cancel my order?

You can contact us by email in the following format: cancel order + your email + Order No. (Order screenshot)

Email address of the store: support@stunahome.com

Our customer service team will get back to you within 12-24 hours(M-F). Please wait for our reply and do not open a PayPal case immediately after placing an order. We will FOR SURE refund you for unfilled orders.

Why did I order two pairs of shoes but only receive one pair?

Because Stunahome offers a wide range of shoes, we have dedicated staff for certain styles. To ensure your shoes are shipped as quickly as possible, we sometimes send them in different packages. If you only receive one of these packages, don't worry, the rest will arrive one after another. 

What happens if I forget my password?

If you forget your password you can request a new one to be emailed to you by clicking on the ‘Forgotten Password’ link on the sign in page. If this fails to resolve your problem, please contact our customer services department.

My shoes are out of stock, do I get a refund?

You will receive a full refund for any items that we are unable to fulfil.

How do I change my order?

To change orders please contact our customer service department as soon as possible. We will endeavour to change your order as requested, this may not always be possible as the item may have already been despatched – in which case you can just send the shoes back to us for an exchange.

Email address of the store: support@stunahome.com

Can I check the order information if there is no registered member when placing an order?

Yes, You can sign up for a new membership using the same email address you used to purchase the order, and the order information will be synchronized.

Delivery

Do you charge for delivery?

Standard delivery to UK mainland addresses is usually £5.99. If the order is over £35, we will deliver it for you free of charge.

How long does delivery take?

For UK orders, our standard delivery time is 5–10 working days.

For other destinations please allow around 10 working days.

Who will deliver my parcel?

Standard deliveries will be sent out by Royal Mail once it arrives in the UK from China. These will be delivered 7 days a week.

International orders are sent through different couriers.

Can I nominate a date or time for delivery?

Unfortunately we cannot specify a delivery time for orders.

What happens if I don't receive my order on time?

If your order hasn’t arrived, contact our customer services team who will investigate why your order has not been delivered and do their best to resolve any problems for you.

Email address of the store: support@stunahome.com

FAQs

1. What is the 60 Day Wear Test Guarantee?

We believe 100% in our products. This is why we offer a 60-Day Wear Test Guarantee where you can test the shoes and decide for yourself.

2. Why Should We Take Care Of Our Feet?

The feet are the foundation of the entire human body. They support your body from the ground up.

3. What is the Plantar Fascia?

The plantar fascia muscle is a long band of muscle tissue and ligaments that stretches all the way from your heel bone to the front of your foot. This supports the arch and bone structure of the foot. When inflamed, this causes a variety of issues in the foot such as Plantar Fasciitis, and Heel Pain.

4. Who Should Wear Orthopedic Shoes?

Orthopedic shoes help align a patient's feet and off-load areas of increased stress (like a collapsed arch, an arthritic joint, or a diabetic ulcer or callus).

5. Can normal people wear orthopedic shoes?

People of all ages wear orthopedic shoes. They are also popular among people without foot problems because they are specifically designed to support the foot, ankle, and leg‘s structure and mechanics and strengthen important muscles.

6. What Happens If I Order the Wrong Size?

Don't worry, this happens. Just send your order back and we will ship the correct size to you at no extra cost.

60 Days Money Back Guarantee

We offer a 60-day guarantee to eliminate your foot pain! We fully stand behind our product and believe we have the best product in the industry. We want to give you a full 2 months to try out our product, and if you don't like it 100%, you can contact us and we'll find a solution.

Customer Reviews

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class SpzCustomFileUpload extends SPZ.BaseElement { constructor(element) { super(element); this.uploadCount_ = 0; this.fileList_ = []; } buildCallback() { this.action = SPZServices.actionServiceForDoc(this.element); this.registerAction('upload', (data) => { this.handleFileUpload_(data.event?.detail?.data || []); }); this.registerAction('delete', (data) => { this.handleFileDelete_(data?.args?.data); }); this.registerAction('preview', (data) => { this.handleFilePreview_(data?.args?.data); }); this.registerAction('limit', (data) => { this.handleFileLimit_(); }); this.registerAction('sizeLimit', (data) => { this.handleFileSizeLimit_(); }); } isLayoutSupported(layout) { return layout == SPZCore.Layout.LOGIC; } setData_(count, file) { this.uploadCount_ = count; this.fileList_ = file; } handleFileUpload_(data) { data.forEach(i => { if(this.fileList_.some(j => j.url === i.url)) return; this.fileList_.push(i); }) this.uploadCount_++; sessionStorage.setItem('fileList', JSON.stringify(this.fileList_)); this.triggerEvent_("handleFileUpload", { count: this.uploadCount_, files: this.fileList_}); if(this.fileList_.length >= 5){ document.querySelector('#review_upload').style.display = 'none'; } if(this.fileList_.length > 0){ document.querySelector('.apps-reviews-write-anonymous-box').style.marginTop = '8px'; } } handleFileDelete_(index) { this.fileList_.splice(index, 1); this.uploadCount_--; sessionStorage.setItem('fileList', JSON.stringify(this.fileList_)); this.triggerEvent_("handleFileDelete", { count: this.uploadCount_, files: this.fileList_}); document.querySelector('#review_upload').style.display = 'block'; if(this.fileList_?.length === 0){ document.querySelector('.apps-reviews-write-anonymous-box').style.marginTop = '132px'; } } handleFilePreview_(index) { const finalPreviewData = this.fileList_[index]; const filePreviewModal = document.getElementById('filePreviewModal'); const fullScreenVideo = document.getElementById('fullScreenVideo'); const fullScreenImage = document.getElementById('fullScreenImage'); const previewModalClose = document.getElementById('previewModalClose'); const previewLoading = document.getElementById('previewLoading'); filePreviewModal.style.display = 'block'; previewLoading.style.display = 'flex'; if(finalPreviewData?.type === 'video'){ const media = this.mediaParse_(this.fileList_[index]?.url); fullScreenVideo.addEventListener('canplaythrough', function() { previewLoading.style.display = 'none'; }); fullScreenImage.src = ''; fullScreenImage.style.display = 'none'; fullScreenVideo.style.display = 'block'; fullScreenVideo.src = media.mp4 || ''; } else { fullScreenImage.onload = function() { previewLoading.style.display = 'none'; }; fullScreenVideo.src = ''; fullScreenVideo.style.display = 'none'; fullScreenImage.style.display = 'block'; fullScreenImage.src = finalPreviewData.url; } previewModalClose.addEventListener('click', function() { filePreviewModal.style.display = 'none'; }); } handleFileLimit_() { alert(window.AppReviewsLocale.comment_file_limit || 'please do not upload files more than 5'); this.triggerEvent_("handleFileLimit"); } handleFileSizeLimit_() { alert(window.AppReviewsLocale.comment_file_size_limit || 'File size does not exceed 10M'); } clear(){ this.fileList_ = []; this.uploadCount_ = 0; sessionStorage.setItem('fileList', JSON.stringify(this.fileList_)); this.triggerEvent_("handleClear", { count: this.uploadCount_, files: this.fileList_}); document.querySelector('#review_upload').style.display = 'block'; } mediaParse_(url) { var result = {}; try { url.replace(/[?&]+([^=&]+)=([^&]*)/gi, function (str, key, value) { try { result[key] = decodeURIComponent(value); } catch (e) { result[key] = value; } }); result.preview_image = url.split('?')[0]; } catch (e) {}; return result; } triggerEvent_(name, data) { const event = SPZUtils.Event.create(this.win, name, data); this.action.trigger(this.element, name, event); } } SPZ.defineElement('spz-custom-file-upload', SpzCustomFileUpload);
The review would not show in product details on storefront since it does not support to.
class SpzSmartBlockComponent extends SPZ.BaseElement { constructor(element) { super(element); this.templates_ = null; this.container_ = null; this.i18n_ = {}; this.config_ = {}; this.show_type_ = 3; this.product_resource_id_ = ''; this.collection_resource_id_ = ''; this.cart_items_ = []; this.customer_id_ = ''; this.order_id_ = ''; } static deferredMount() { return false; } isLayoutSupported(layout) { return layout == SPZCore.Layout.CONTAINER; } buildCallback() { const template_type = window.SHOPLAZZA.meta.page.template_type; if (template_type === 1) { this.show_type_ = 3; this.product_resource_id_ = window.SHOPLAZZA.meta.page.resource_id; } else if (template_type === 2) { this.show_type_ = 4; this.collection_resource_id_ = window.SHOPLAZZA.meta.page.resource_id; } else if (template_type === 15){ this.show_type_ = 5; } else if (template_type === 13){ this.show_type_ = 6; } else if (template_type === 20){ this.show_type_ = 7; this.customer_id_ = window.SHOPLAZZA.customer.customer_id; } else if (template_type === 35){ this.show_type_ = 8; this.order_id_ = window.location.pathname.split('/').pop(); } this.templates_ = SPZServices.templatesForDoc(this.element); this.setAction_(); } mountCallback() { console.log('smart mounted'); const that = this; const themeName = window.SHOPLAZZA.theme.merchant_theme_name; const isGeek = /Geek/.test(themeName); this.fetchRules().then((res) => { if (res && res.rules && res.rules.length) { const blockEl = document.getElementById('smart_recommend_block'); SPZ.whenApiDefined(blockEl).then((api) => { api.render({data: res}, true).then(() => { if (isGeek && that.show_type_ === 6) { blockEl.querySelector('.plugin_container_wrpper').style.padding = '30px 0'; } const recommendStyle = document.createElement('style'); recommendStyle.innerHTML = ` .plugin__recommend_container,.app-recommend-card { display: none !important; } `; document.head.appendChild(recommendStyle); const fetchList = []; res.rules.forEach((rule) => { fetchList.push(this.fetchRuleProductList(rule.id)); }); const fetchAll = Promise.all(fetchList); fetchAll.then((p_res) => { res.rules.forEach((rule, index) => { rule.products = p_res[index] && p_res[index].products; const ruleEl = document.getElementById('smart_recommend_rule_' + rule.id); SPZ.whenApiDefined(ruleEl).then((api) => { api.render({data: rule}, true).then(() => { that.impressListen(`#smart_recommend_rule_ul_${rule.id}`, function(){ that.trackRuleImpress(rule); }); const btnElList = document.querySelectorAll(`#smart_recommend_rule_ul_${rule.id} button`); btnElList.forEach((btnEl) => { if (btnEl && rule.config && rule.config.quick_shop_button_bg_color && rule.config.quick_shop_button_text_color) { btnEl.style.backgroundColor = rule.config.quick_shop_button_bg_color; btnEl.style.color = rule.config.quick_shop_button_text_color; } }) }); }); }); }); }) }) } else { if (window.top !== window.self) { const template_type = window.SHOPLAZZA.meta.page.template_type; const holderEl = document.getElementById('smart_recommend_preview_no_data_placeholder'); SPZ.whenApiDefined(holderEl).then((api) => { api.render({data: { isCart: template_type === 13, isCollection: template_type === 2, isProduct: template_type === 1, isIndex: template_type === 15 }}, true); }); } } }); } setAction_() { this.registerAction('quickShop', (data) => { const that = this; const product_id = data.args.product_id; const productIndex = data.args.productIndex; const rule_id = data.args.rule_id; const ssp = data.args.ssp; const scm = data.args.scm; const cfb = data.args.cfb; const ifb = data.args.ifb; const modalRender = document.getElementById('smart_recommend_product_modal_render'); if (product_id) { this.fetchProductData(product_id).then((res) => { const product = res.products && res.products.length && res.products[0] || {}; product.cfb = cfb; product.ifb = ifb; SPZ.whenApiDefined(modalRender).then((api) => { api.render({product: product, productIndex: productIndex, rule_id: rule_id, ssp: ssp, scm: scm, show_type: that.show_type_}, true).then(() => { const modalEl = document.getElementById('smart_recommend_product_modal'); SPZ.whenApiDefined(modalEl).then((modal) => { that.impressListen('#smart_recommend_product_modal', function(){ that.trackQuickShop({ rule_id: rule_id, product_id: product_id }); }); modal.open(); }); const formEl = document.getElementById('smart_recommend_product_form'); SPZ.whenApiDefined(formEl).then((form) => { form.setProduct(product); }); const variantEl = document.getElementById('smart_recommend_product_variants'); SPZ.whenApiDefined(variantEl).then((variant) => { variant.handleRender(product); }); }); }) }); } }); this.registerAction('handleScroll', (data) => { this.directTo(data.args.rule_id, data.args.direction); }); this.registerAction('handleProductChange', (data) => { const variant = data.args.data.variant; const product = data.args.data.product; const imageRenderEl = document.getElementById('smart_recommend_product_image'); SPZ.whenApiDefined(imageRenderEl).then((api) => { api.render({ variant: variant, product: product }, true); }); }); this.registerAction('handleAtcSuccess', (detail) => { const data = detail.args; data.data.product = data.data.product || {}; data.data.variant = data.data.variant || {}; const product_id = data.data.product.id; const product_title = data.data.product.title; const variant_id = data.data.variant.id; const price = data.data.variant.price; const rule_id = data.rule_id; const aid = `smart_recommend.${this.show_type_}.${rule_id}`; const ifb = data.data.product.ifb; const cfb = data.data.product.cfb; const ssp = data.ssp; const scm = data.scm; const spm = `smart_recommend_${this.show_type_}.${data.spmIndex}`; const params = { id: product_id, product_id: product_id, number: 1, name: product_title, variant_id: variant_id, childrenId: variant_id, item_price: price, source: 'add_to_cart', _extra: { aid: aid, ifb: ifb, cfb: cfb, scm: scm, spm: `..${window.SHOPLAZZA.meta.page.template_name}.${spm}`, ssp: ssp, } }; this.tranckAddToCart(params); }); this.registerAction('addATCHook', (data) => { const params = data.args; const spm = `smart_recommend_${this.show_type_}.${params.spmIndex}`; this.myInterceptor_ = window.djInterceptors && window.djInterceptors.track.use({ event: 'dj.addToCart', params: { aid: `smart_recommend.${this.show_type_}.` + params.rule_id, ssp: params.ssp, scm: params.scm, cfb: params.cfb, spm: `..${window.SHOPLAZZA.meta.page.template_name}.${spm}`, }, once: true }); }); } tranckAddToCart(detail) { if (window.$) { window.$(document.body).trigger('dj.addToCart', detail); } } fetchRules() { const payload = { show_type: this.show_type_, }; let that = this; if (this.show_type_ === 6) { let line_items = []; return this.fetchCart().then((res) => { if (res && res.cart && res.cart.line_items) { line_items = res.cart.line_items.map((item) => { return { product_id: item.product_id, variant_id: item.variant_id, quantity: item.quantity, price: item.price } }); } payload.line_items = line_items; that.cart_items_ = line_items; return that.fetchRulesRequest(payload); }); } else { if (this.show_type_ === 3) { payload.line_items = [{ product_id: this.product_resource_id_ }]; } else if (this.show_type_ === 4) { payload.collection_id = this.collection_resource_id_; } else if (this.show_type_ === 7) { payload.customer_id = this.customer_id_; } else if (this.show_type_ === 8) { payload.order_id = this.order_id_; } return this.fetchRulesRequest(payload); } } fetchRulesRequest(payload) { return fetch(window.SHOPLAZZA.routes.root + "/api/possum/recommend_query", { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify(payload) }).then(function(res){ if(res.ok){ return res.json(); } }); } fetchCart() { return fetch(`/api/cart/cart-select?r=${Math.random().toString(36).slice(-4)}`) .then((res) => { if (res.ok) { return res.json(); } }); } fetchRuleProductList(rule_id) { const payload = { page: 1, limit: 100, fields: ["title", "url", "image", "min_price_variant.price", "min_price_variant.compare_at_price"], rule_id: rule_id, }; if (this.show_type_ === 3) { payload.line_items = [{ product_id: this.product_resource_id_ }]; } else if (this.show_type_ === 4) { payload.collection_id = this.collection_resource_id_; } else if (this.show_type_ === 6) { payload.line_items = this.cart_items_; } else if (this.show_type_ === 7) { payload.customer_id = this.customer_id_; } else if (this.show_type_ === 8) { payload.order_id = this.order_id_; } return fetch(window.SHOPLAZZA.routes.root + "/api/possum/recommend_products", { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify(payload) }).then(function(res){ if(res.ok){ return res.json(); } }).catch(function(err){ console.log(err); }); } fetchProductData(product_id) { return fetch(window.SHOPLAZZA.routes.root + "/api/possum/products", { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify({ product_ids: [product_id], fields: [ "images", "options", "min_price_variant", "variants"] }) }).then(function(res){ if(res.ok){ return res.json(); } }).catch(function(err){ console.log(err); const loadingEl = document.getElementById('smart_recommend_loading'); if (loadingEl) { loadingEl.style.display = 'none'; } }); } getStyle(ele, style) { if (!ele) return; if (window.getComputedStyle) { return window.getComputedStyle(ele)[style]; } return ele.currentStyle[style]; } directTo(id, direction) { const scrollElement = document.getElementById(`smart_recommend_rule_ul_${id}`); const blockWidth = parseInt(this.getStyle(scrollElement, 'width')); const scrollLength = (blockWidth * 0.19 - 12) * 5; const scrollPoint = scrollElement.scrollWidth - scrollElement.clientWidth; if (!scrollElement) return; if (direction === 'left') { if (document.dir === 'rtl') { scrollElement.scrollTo({ left: Math.abs(scrollElement.scrollLeft) >= scrollPoint - 100 ? 0 : scrollElement.scrollLeft - scrollLength, behavior: 'smooth' }); return; } scrollElement.scrollTo({ left: Math.max(scrollElement.scrollLeft - scrollLength, 0), behavior: 'smooth' }); } else { if (document.dir === 'rtl') { scrollElement.scrollTo({ left: Math.abs(scrollElement.scrollLeft) >= scrollPoint + 100 ? 0 : scrollElement.scrollLeft + scrollLength, behavior: 'smooth' }); return; } scrollElement.scrollTo({ left: scrollElement.scrollLeft >= scrollPoint - 100 ? 0 : scrollElement.scrollLeft + scrollLength, behavior: 'smooth' }); } } trackRuleImpress(rule) { if (window.sa && window.sa.track) { window.sa.track("plugin_common", { plugin_name: "upsell", event_type: "impressions", rule_id: rule.id, ssp: rule.ssp, scm: rule.scm, show_type: this.show_type_, support_app_block: window.SHOPLAZZA.theme.support_app_block }); window.sa.track("module_impressions", { aid: `smart_recommend.${this.show_type_}.${rule.id}`, support_app_block: window.SHOPLAZZA.theme.support_app_block }); } } trackQuickShop(data) { window.sa && sa.track && sa.track("plugin_common", { plugin_name: "upsell", event_type: "quick_shop", rule_id: data.rule_id, product_id: data.product_id, show_type: this.show_type_, }); } impressListen(selector, cb) { const el = document.querySelector(selector); const onImpress = (e) => { if (e) { e.stopPropagation(); } cb(); }; if (el && !el.getAttribute('imprsd')) { el.addEventListener('impress', onImpress) } else if (el) { onImpress(); } } } SPZ.defineElement('spz-custom-smart-block', SpzSmartBlockComponent);